If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
Products
Q: How do I sign up for restock notifications?
If you enter your email address on the product page after logging in, we will notify you by email when the product is back in stock.
Q: Where can I ask questions about products?
Please send the product name and details you are curious about to andaash.offi@gmail.com and we will reply.
Q: Is it impossible to wear anything other than AirPods Pro 2nd generation and AirPods 3rd generation?
We offer full refund or exchange. However, there are different terms and conditions for different product types. Please check return and refund information on product pages.
Q: The surface of the product is not smooth
All ANDAASH products may appear somewhat rough and unclean due to the nature of resin and electroplating during the manufacturing process. This is not a reason for a defective product.
Q: Are out of stock items not restocked?
Products marked as temporarily out of stock are scheduled to be restocked, while products marked as out of stock are not scheduled to be restocked.
Shipping
Q: Can I receive all the items I ordered at once?
It is possible. Most of them are packaged together. If you would like them to be shipped separately, please contact the customer service center.
Q: The tracking number is not available to track the package.
The tracking number is entered immediately after the delivery process. Therefore, the courier company may not have entered the parcel movement yet. Please check again after at least 12 to 24 hours after the delivery process.
Q: I want to change the recipient information
The shipping address only can be changed before shipment. It is not possible to change the shipping address if the items are already shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
Q: I received a defective product
In North America, we will ship all items from our California warehouse in USA. All other regions, we will ship the items from Seoul warehouse in South Korea, We will shortly open a warehouse in Europe.
Q: How long does shipping take?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
Orders
Q: Where can I check my order details?
If you are a member, you can check by logging in - member information - order. If you are a non-member, you can check by entering information in order inquiry - non-member order inquiry.
Q: I want to change the product I ordered
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
Q: Can you gift wrap it?
Basically, all ANDAASH packaging is gift-ready. However, shopping bags are not provided separately.
Q: How do I order?
After adding the desired products to your shopping cart and making payment, your order is complete.
Q: Is scheduled delivery possible?
Separate pre-order and pre-delivery services are not provided.
Return & Refund
Q: I would like to cancel my order.
Cancellation is only possible before shipment. Cancellation is not possible after the shipping process. If it is before shipping process, please check the order status and submit a cancellation request.
Q: I would like to return the items.
ANDAASH products are temperature-sensitive resin accessory products and cannot be returned. Once the opening sticker has been removed, the product cannot be returned due to damage to its value.
Q: When will I get my refund?
It varies slightly depending on the payment company. In most cases, it is processed within 4-7 business days after the payment cancellation is processed.
Q: How much is the return fee?
If you paid for shipping when ordering, you will only be charged for the one-way shipping fee required for return. If you received free shipping when ordering, you will be charged for the round-trip shipping fee.
Q: Are there any non-returnable policies?
*Exchanges and returns are not possible in any of the following cases:
• If more than 7 days have passed since receiving the product
• If the return does not arrive at the return location for more than 7 days after the return request
• If the non-returnable opening sticker on the product is damaged
• If the product packaging is not sent in the condition you received it, or is missing or damaged (You must send it in the condition you received it)
